When Customers Refuse to PAY $$$
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When Customers Refuse to PAY $$$

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When Customer Refuses To Pay

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What to Do When Customers Won't Pay Their Bill

If your business operates on an invoicing system, you might be familiar with late payments and perhaps even nonpayment. There are many reasons why this happens, from lost bills to unexpected additional expenses that the customer could not afford. However, regardless of the circumstances, an unpaid invoice can hurt your business. You need to act if you want to receive your money.

If a client or customer hasn't paid a bill on time, here's how to ensure that you not only get your payment, but also maintain a good relationship with the customer.

You can never guarantee that every single customer will pay a bill on time, but there are things you can do to keep late or missed payments to a minimum in the future.

1. Discuss all costs and payment terms before you begin a project.
2. Bill for work upfront.
3. Send invoices right away.
4. Be persistent with late customers.

What if customers won't pay?
A friendly reminder that a customer's bill is past due is the first step in collecting your payment. Most of the time, a late payment was an honest mistake, and receiving that first follow-up will make a client pay as soon as possible. Waldorf noted that the subject of money isn't always easy to address, so you may want to ease into the topic.

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